VoIP / SIP and the Business Communication Manager

Many of you by now have heard of VoIP (Voice over Internet Protocol).   Quite recently, Avaya and Skype have announced a strategic agreement to deliver innovative, real time communications and collaborative solutions to businesses of all sizes.  As an Advantage business partner with Avaya, we of course at HTCS have become very attuned with the benefits this deal has to save our customers money and to improve how employees, customers, partners and suppliers communicate.  Improvements that boast greater convenience and efficiency.

Some of you may already possess and enjoy the many feature-rich benefits of the award-winning Linux based IP/TDM PBX Business Communication Manager. We are here to help you make the most out of your BCM50 or BCM450 platforms. For those of our endeared customers who want to step it up a notch or two, you really owe it to yourself to find out more about this amazing communication system and the freedom it could mean to you and your business and anyone you communicate with.

Here are  some of the benefits the BCM offers:

•  1. Streamlining your internal operations.  I know you’ve heard the phrase so many times before that it almost becomes a catch phrase that you may close your ears off to.  Understandably so.  But imagine a Unified Messaging system that consolidates your voicemail, fax and email onto your computer, laptop or PDA’s anywhere, anytime.  Through one application, well that saves time. Your productivity just went up!

• 2. Improve Remote Communications. I know.  Fancy words, but what can it do for my business? Suppose you are not in your office, but your main business phone rings for that all important, perhaps deal making call.  Or an irate customer just needs to hear a human voice at the other end.  Customer service is everything you know.  When there is so much competition in the marketplace today, you don’t want to lose out.  You’re free because you will answer all incoming calls through your BCM from up to 5 external devices you choose.  Your deal just went through!

• 3. That Personal Touch. That’s very important right? The Business Communication Manager has a feature that Avaya likes to call InTouch.  As long as they are in your Microsoft Outlook, on your MSN, IM or Skype list then they’re just are a click away.  You can communicate with them easily. In fact as fast as you can say click.   You’re now in touch!

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• 4.   Chairman of the Board. If you’ve always wanted this, the dream is now a reality.  The BCM allows you to start, stop, secure and invite up to 120 people in on a conference call without the needs for an external service. This gives you the confidence to get your point across and to listen to what others have to say to improve the way you do business, securely. You’re now in control!

• 5.   Take a SIP. You must have heard about SIP Trunking by now. I could get into how it works, whether you know or not I would prefer to address how it will work for you and your business.  The benefits of the BCM offering SIP Trunking are many.  Individuals and businesses can connect to a range of devices, locally and globally through voice, video and text.  It simplifies communication by creating a unified virtual presence.  Now you’re competitive!  

• 6.   Know  who you’re talking to.   Nothing flatters a customer more than when you know who they are when they first call in.  The CTI (Computer Telephony Integration) application is a PC based application that is implemented in the BCM so that when your customer calls in, the “Screen pops’ feature gives you their account status and info right away.  So you know exactly what’s going on at all times.  Now you’re in the know!

• 7.   Intelligent Customer Service.   The last thing you want in a busy world is a frustrated customer, supplier, or associate right? With the BCM capabilities businesses can direct clients and customers to the right contact quickly to increase customer satisfaction. Now you have happy customers!

Have I still got your attention? Great call us today for more information. 416-444-5265