Avaya IP Office - Business Phone Systems

Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to—with the elegant simplicity and ease of use small businesses consider a "must have."

This best of both worlds helps growing businesses differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.

Three IP Office Editions to Meet Your Distinct Business Needs

Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business.

Keep costs down and still get the key communications capabilities with Essential Edition. Gain ten times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously with Preferred Edition. Maximize productivity and efficiencies in customer service with Advanced Edition.

Power Your People—User Productivity Solutions

With Preferred or Advanced Edition, you can give your individual employees the communications tools they need to perform at their best.

Avaya IP Office Benefits

Lower mobile phone and long-distance bills
IP Office helps reduce mobile phone and long-distance charges by routing calls through the system and over broadband links.

Built-in resiliency
For businesses with more than one location, IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communications capabilities.

No conference calling fees
IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.

Centralized administration
IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, IP Office proactively identifies potential problems before they cause an outage or business disruption.

The Avaya IP Office Series Overview

The Avaya IP Office Series consists of the IP Office 500 and IP Office 412. Either IP Office system can be expanded through the use of expansion modules.

Avaya IP Office delivers full voice functionality with many comprehensive features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.

The IP Office 500 can scale up to 272 telephones and 8 T1/E1 trunks; the IP Office 412 can support up to 360 telephones and 4 T1/E1 trunks.

IP Office additional applications include:

- Synchronizing voice mail messages in an email inbox for easy message management
- Scheduling conferences
- Uploading documents for real-time viewing
- Managing audio privileges for conference calls
- Using agent reporting and wallboards for call center environments

IP Office - Power User

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
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IP Office - Mobile Worker

Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.
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IP Office - Office Worker

Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.
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IP Office - Teleworker

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
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IP Office - Receptionist

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
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IP Office - Customer Service Supervisor

This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
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IP Office - Customer Servuce Agent

This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
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