Whether you have an Avaya – Nortel or Cisco phone system, HTCS has professional service technicians that can provide the following for you:

• Training for you & your staff on the phone and voice mail system
• Any programming you require (mobile phone/iPhone to work with the phone system)
• Upgrading (includes adding phones, jacks and cabling)
• Relocating phone system including moves, setup and reprogramming
• Trouble with your phone line? (too much static or customers getting cut off?)

If you are also considering a Service and Maintenance contract to put a security blanket on your current  phone system, we can arrange this too!

We offer Service and Maintenance contracts on all the phone systems we sell and support, including extended warranties.

First of all ask yourself these questions:

Does your business ever have conference calls?

1. If you need to have a conference call with 10 or 15 people on the line, how do you do it?

2. Would it help your company if you could host your own conference calls at any time without paying extra fees?

This is actually a great example of how Avaya IP Office starts delivering savings from Day 1.  You can actually have dozens of people on the conference call.  You can also connect it to a web conference too!  For some companies, this feature alone is why they make the move ot Avaya IP Office.  Do you think your company might do even more conference calling if you had this capability?

Call today to find out more amazing benefits of the Avaya IP Office suite!

• Free North America long distance
• Free local and office-to-office calling.
• Number portability (keep your number).
• Web provisioned in seconds not weeks!
• Bandwidth agnostic (Use your existing broadband).
• Supports high-call capacity without voice degradation.
• Eliminates the need for expensive and un-flexible traditional voice circuits.
• Easy integration with gateways or IP-PBX equipment.
• Cheaper international long distance on a SIP trunk when compared to traditional rates.

Keep your existing PBX equipment

The Best Part!!

 For business enterprises that want to keep their existing PBX system, we have a solution!  By using our SIP TRUNKS, you can keep your existing PBX system, all of your currents phones and user configurations.  And enjoy the cost savings of IP Communications

..what you didn’t know..

• SIP Trunking is simply a single conduit pipeline for multimedia elements (voice, video and data) that reduces or eliminates the need for PSTN media gateways, as well as reduce or eliminate the need for narrow-band voice circuits. SIP Trunks are a perfect substitute for traditional PRI or analog circuits.

• SIP Trunks can work with a SIP-ready PBX. SIP Trunks can also be made to work with traditional analog or key systems by adding a gateway behind the PBX in order to connect to the SIP Trunk. Gateway prices start below $200 and range in size from 4 to 8 ports, and can be ganged to provide increased ports. 

• SIP Trunks are virtual circuits delivered over an Internet Access line.

Depending on the number of SIP Trunks purchased, and the amount of excess Internet connectivity, a business should consider purchasing more Internet Access. However, it’s important to know that when a SIP Trunk is not being used, the bandwidth otherwise allocated to a SIP Trunk is freed up for use in less intensive

applications, such as e-mail and general web use. This dynamic allocation of bandwidth is yet another feature of SIP Trunks versus more traditional technologies, such as analog or PRI circuits.

Some of you may already possess and enjoy the many feature-rich benefits of the award-winning Linux based IP/TDM PBX Business Communication Manager.  We are here to help you make the most out of your BCM50 or BCM450 platforms.  For those of our endeared customers who want to step it up a notch or two, you really owe it to yourself to find out more about this amazing communication system and the freedom it could mean to you and your business and anyone you communicate with.

Here are  some of the benefits the BCM offers:

1.  Streamlining your internal operations.  I know you’ve heard the phrase so many times before that it almost becomes a catch phrase that you may close your ears off to.  Understandably so.  But imagine a Unified Messaging system that consolidates your voicemail, fax and email onto your computer, laptop or PDA’s anywhere, anytime.  Through one application, well that saves time. Your productivity just went up!

1. Improve Remote Communications. I know.  Fancy words, but what can it do for my business? Suppose you are not in your office, but your main business phone rings for that all important, perhaps deal making call.  Or an irate customer just needs to hear a human voice at the other end.  Customer service is everything you know.  When there is so much competition in the marketplace today, you don’t want to lose out.  You’re free because you will answer all incoming calls through your BCM from up to 5 external devices you choose.  Your deal just went through!

1. That Personal Touch. That’s very important right? The Business Communication Manager has a feature that Avaya likes to call InTouch.  As long as they are in your Microsoft Outlook, on your MSN, IM or Skype list then they’re just are a click away.  You can communicate with them easily. In fact as fast as you can say click.   You’re now in touch!

1. 4.   Chairman of the Board. If you’ve always wanted this, the dream is now a reality.  The BCM allows you to start, stop, secure and invite up to 120 people in on a conference call without the needs for an external service. This gives you the confidence to get your point across and to listen to what others have to say to improve the way you do business, securely. You’re now in control!

1. 5.   Take a SIP. You must have heard about SIP Trunking by now. I could get into how it works, whether you know or not I would prefer to address how it will work for you and your business.  The benefits of the BCM offering SIP Trunking are many.  Individuals and businesses can connect to a range of devices, locally and globally through voice, video and text.  It simplifies communication by creating a unified virtual presence.  Now you’re competitive!  

1. Know  who you’re talking to.   Nothing flatters a customer more than when you know who they are when they first call in.  The CTI (Computer Telephony Integration) application is a PC based application that is implemented in the BCM so that when your customer calls in, the “Screen pops’ feature gives you their account status and info right away.  So you know exactly what’s going on at all times.  Now you’re in the know!

1. 7.   Intelligent Customer Service.   The last thing you want in a busy world is a frustrated customer, supplier, or associate right? With the BCM capabilities businesses can direct clients and customers to the right contact quickly to increase customer satisfaction. Now you have happy customers!

Have I still got your attention? Great call us today for more information. 416-444-5265

• Nortel BCM 50
• Nortel BCM 200
• Nortel BCM 400
• Nortel BCM 450
• Nortel BCM 450 Rel 5
• All versions of BT Versatility