RSI: CALL ACCOUNTING
Shadow CRM Integrator
Formerly known as Visual Rapport Desktop Console, Shadow CRM Integrator by Resource Software International Ltd. (RSI), is a unified communication productivity enhancement solution for click-to-dial, screen pop, real-time telephone status, call logging and instant messaging. Shadow CRM Integrator seamlessly integrates various communication access points under one umbrella, enhancing overall business performance.
Screen Pop for any Application
Configure Shadow CRM Integrator to automatically present or screen pop specific contact details from the calling line information provided by the telephone system
Click-to-Dial
- Perform automated outbound dialing with a simple hot key
Integrated Instant Messaging
- Exchange messages office wide using the secure embedded instant messaging module
Call Accounting Integration
- All call activity can be logged and reported centrally using our adjunct RSI call accounting software
Shadow CRM Integrator Key Features:
- Track employee activity using our unified communication management console that presents employee status information in real time
- Increase customer satisfaction by integrating calling line information with CRM applications resulting in more rapid and efficient access to customer details
- Improve productivity and avoid misuse by using click-to-dial which can connect a call using hot keys
Shadow CMS Enterprise
Staying connected with customers is critical for a successful business, but the communications facilities required to keep a business connected can often be its most costly expenditure. Managing telephone charges, VoIP traffic, internet usage and other related costs is a difficult task, whether for a small business or large multi-site enterprise. Shadow CMS Enterprise is a total unified communication management solution that dissects the metrics from your communication facilities enabling you to make decisions resulting in a more dynamic and responsive communication ecosystem.
Shadow CMS Enterprise can provide your business with some important benefits:
- Curb misuse and abuse, helping to lower costs and reduce erroneous network usage.
- Highlight detrimental quality of service, allowing for network adjustments that can result in more efficient communications and lower network infrastructure costs.
- Reconcile telecom expenses, enabling administrators to leverage tariff plan negotiations and discover billing errors that may result in cost savings.
- Monitor agents in real-time, enabling administrators to highlight bottlenecks and overflows as well as track response times, which can result in a more dynamic and effective communication ecosystem.
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Shadow RTD Real Time Dashboard
Shadow RTD Real Time Dashboard is a powerful tool that can monitor a single or complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser-based, real-time console that can monitor and analyze data from virtually any telephony platform or device, including ACD, hunt groups, contact center, call center, voice mail, SNMP and CDR. Using Shadow RTD, supervisors can instantaneously view metrics showing the health of their communication facilities.
Dynamic Communication System
- Real-time monitoring allows administrators to highlight bottlenecks, system hacks, overflows and response times, helping to create a more dynamic and effective communication ecosystem.
Improved Performance
- Instantaneous metrics provide supervisors with real-time performance statistics and offer contact center agents immediate feedback, to aid in improving contact center response times and effectively manage staffing requirements.
Enhanced Mobility
- Browser-based access allows managers to retrieve real-time communication metrics from their desktop, tablet or mobile device, enabling them to immediately react to faults on mission-critical facilities from anywhere.
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Shadow OSN Onsite Notification
Shadow OSN safeguards personnel, resources and communication facilities when emergencies arise and guards your system from malicious use. If an emergency 911 call is dialed, Shadow OSN immediately notifies a security extension or authorized desktops, instantly delivering information about the calling party, including the extension and date and time of the call. Shadow OSN may also be configured with Public Safety Access Point (PSAP) information, which can be delivered via email to authorized response personnel.
When integrated with RSI call accounting solutions, Shadow OSN can perform station message detail recording (SMDR) for all activity. The records are stored in a database for easy retrieval and review.
Shadow OSN can be deployed in various environments where public safety is paramount, including educational institutions, government agencies and retail locations.
Shadow OSN is a real-time watchdog for your communication facilities, monitoring traffic as it happens to ensure that everything is running smoothly.
Shadow OSN Onsite Notification Key Benefits:
- Safeguards personnel, resources and communication facilities when emergencies arise
Guards your system from malicious use - Applicable where public safety is paramount, such as in education institutions, government and retail
- Notifies a security extension or set of authorized desktops when an e911 call is made
- When integrated with RSI call accounting solutions, tools OSN maintains records of all calls made/received for later retrieval and review
Shadow OSN Onsite Notification Key Features:
- Real-time Onsite Notification to SMS, email and workstations alerting administrators, security or emergency personnel.
- Provides exact location of the phone from which the call was made, or public safety answering point (PSAP) information may be configured for every station and delivered to email.
- Call activity is logged and documented for future verification and analysis.
Revolution Web Call Accounting
Revolution Web Call Accounting has a unique user-friendly interface specifically designed for small to medium businesses. With an embedded SQL database engine, built-in web server and automated reporting, the product monitors incoming and outgoing calls in real-time, while the built-in contacts database can be used to identify and tag calls as personal or business-related. In addition, alarms and reports can be scheduled for emergency 911 notification, toll fraud or misuse reporting.
Easy to understand and use, Revolution Web Call Accounting can be deployed in minutes anywhere around the world.
Reduce Costs
- Curb misuse and abuse, helping to reduce erroneous network usage.
Lower Network Infrastructure Costs
- Highlight detrimental quality of service, allowing network adjustments that can result in more efficient communication and lower costs.
Increase Cost Savings
- Reconcile telecom expenses, enabling administrators to leverage tariff plan negotiations and uncover billing errors.
Raise Customer Satisfaction
- Monitor agents in real-time to identify bottlenecks and overflows, and track response times, resulting in a more dynamic and effective communication ecosystem.
Revolution Web Call Accounting Key Features:
- Access the browser-based solution from anywhere, at any time
- Configure the built-in numbering plan algorithms for any country in the world
- Produce specific reports on a pre-set schedule, or set to trigger real-time alerts such as 911 instances
- Dynamically filter call information into ad-hoc reports that highlight bottlenecks or network abuse, and access the reports from any browser
- Download online updates and tariff releases to maintain up-to-date software applications
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RSI Cloud Call Accounting Software
RSI Cloud Call Accounting Software is a fully-scalable UC management solution enabling retrieval of call detail metrics for facility planning, customer service, workforce management, bill back and billing reconciliation. RSICloud Call Accounting Software is a sensible alternative to expending internal resources to manage costly hardware and software.
RSI Cloud Call Accounting Software performs equally well in small offices as in global, multi-site and multi-vendor enterprises. As organizations expand and grow, RSI Cloud Call Accounting Software can expand and grow with the organization. The solution integrates seamlessly into existing environments, making it ideally suited for a range of industries including hospitality, retail, education and healthcare, as well as government facilities and general business offices.
- Curb misuse and abuse: Utilize a series of exception reports that can identify suspicious calling patterns, helping lower costs and reduce erroneous dialling.
- Regional Marketing: Where your phone calls originate can tell you a lot about what should be your next business move. For example, if your business takes phone orders, you can analyze your RSI Cloud Call Accounting Software reports to help create targeted advertising for specific regions.
- Traffic Analysis: RSI Cloud Call Accounting Software provides reports which detail how many phone calls are generated on a daily, monthly and yearly basis. For example, a seasonal catalog business can predict, on a daily basis, how many phone lines and employees they will require based on historical data collected from your telephone system by RSI Cloud Call Accounting Software.
- Highlight detrimental quality of service, enabling network adjustments that can result in more efficient communication and lower network infrastructure costs.
- Reconcile telecom expenses, enabling administrators to leverage tariff plan negotiations and discover billing errors that may result in cost savings.
RSI Cloud Call Accounting Software Key Features:
- Concentrate on your core business: Eliminate the need to purchase, administer and support expensive and hard to maintain in-house systems.
- Make real-time decisions: All data is transmitted to a centralized host and processed on a secure server for immediate access anywhere, anytime.
- Environmentally friendly data access and reporting: Why automatically print hundreds of reports on thousands of pages when you can mine your data online with powerful SQL queries? Print only what you need!
- Tailored reporting: Intuitive point and click access to a variety of corporate reports customized for your business needs.
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